Tourism: Visitor Attraction Associate
Location: The Glenturret Distillery – Crieff
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)
Contract type: Seasonal Fixed Term (01 April to 30 September)
Salary: Competitive hourly rate plus excellent Company benefits
Are you looking for a change? Do you have previous experience in a customer-service environment? Are you solution-oriented, flexible, warm, out-going, authentic, passionate, and personable? Raise your hand if that’s you!
We are looking for a dynamic, customer focused Visitor Attraction Associate to join our team at The Glenturret, Scotland's Oldest Working Distillery.
First recorded in 1763, The Glenturret Distillery has a long and interesting history, nestled in the Perthshire countryside, in the heart of Scotland. The Glenturret Visitor Attraction, located at The Glenturret Distillery, is owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of Two Michelin Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House.
We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.
In this role you will report to the Visitor Attraction Supervisor and will be responsible to promote and sell The Glenturret brand, host highly informative and engaging tours and assist in our warm and welcoming reception. You will be required to deliver industry leading customer service whilst handling sales and cash, answering phone calls and hosting tour experiences. The ability to work together as a team and possessing exemplary communication skills are imperative.
About you:
Regardless of previous whisky industry experience, if you're eager to draw on previous experiences in a customer service role, bring on board your communication skills, flexibility and proactivity, we want to hear from you!
The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
You're passionate about The Glenturret Distillery and possess the confidence to engage with customers, communicating features and distinct elements of merchandise whilst applying enhanced selling techniques to appeal to the customer’s needs and ultimately generate sales.
What is on offer for you!
· Fantastic career and development prospects
· 37 days holiday per year (Pro rata)
· Double matched workplace pension
· Death in service assurance
· Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, and The Lalique Restaurant
· Retail Commission Scheme
· Free onsite parking
· Cycle to work scheme
· Discount on gym membership
· Access to an employee assistance programme
· Use of the Association of Scottish Visitor Attraction membership cards (ASVA)
To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.
A full job description is available on request.
Closing date for applications is Sunday, 2nd March 2025.
