THE GLENTURRET DISTILLERY FAQ'S
LAST UPDATED 3RD SEPTEMBER 2019
Things To Know Before You Go
Thinking of visiting us, fantastic! We look forward to welcoming you!
Here are some useful things to know before you go!...
Q: What are your opening hours?
A: We are open all year round. We close on the 25th and 26th of December and the 1st of January each year.
Summer Season Opening Hours
Monday – Sunday 10am until 6pm (Last Tour 90 minutes before closing)
Winter Season Opening Hours
Monday – Sunday 10am until 5pm (Last Tour 90 minutes before closing)
Q: How can you travel to the Distillery?
A: Our distillery is situated in the heart of Perthshire and we are very easy to find. Here are some suggested ways to travel to visit us…
We are located approximately 1 hour’s drive away from Glasgow’s city centre. Take the M80 to Stirling, then follow directions below from Stirling.
We are located approximately 1 ½ hour’s drive away from Edinburgh’s city centre. Take the M9 to Stirling, then follow directions below from Stirling.
We are located approximately ½ hour’s drive away from Stirling’s city centre. Take the M9 and exit at Greenloaning on to the A822 via Braco and Muthill. Follow the brown signs to The Glenturret Distillery.
We are located approximately ½ hour’s drive away from Perth’s city centre. Take the A85 via Methven and Gilmerton to Crieff and follow the brown signs to The Glenturret Distillery.
By Public Transport
There is no Train Station in Crieff however there are several nearby stations that have bus links to Crieff. We highly recommend travelling to Perth Train Station where you can use the Stagecoach No15 bus to travel to Crieff. This bus service runs frequently and stops just a short walk from the distillery. Please ask the bus driver to advise when to alight for the closest stop to Glenturret.
- National Rail Enquiries: +44 (0) 845 748 4950
- City Link: +44 (0) 871 266 3333
- Stagecoach: +44 (0) 1738 62 93 39
You can walk to The Glenturret Distillery from the Crieff Town Centre in approximately ½ an hour. If you are staying at the Crieff Hydro Hotel there is an alternative walking route that you can use that also takes around ½ an hour from the main hotel building to the distillery.
Q: How can you contact us?
A: Here are some of the ways that you can get in touch with us…
+44 (0)1764 65 65 65
The Glenturret Distillery, The Hosh, Crieff, Perthshire, PH7 4HA
Q: What can you do at The Glenturret Distillery?
A: There are lots of things to do at the distillery. We have a range of different Tour Experiences that cater to all types of visitor, from whisky novice to connoisseur we’ll have an experience to suit you. We have a fantastic Shop with a beautiful selection of handpicked giftware and fine spirits to browse. We have a mouth-watering restaurant area with two different terraces to enjoy al fresco dining and a well-stocked Glenturret Bar full of rare and exclusive drams to try. We are also situated in a beautiful location and we recommend that you take a little time to explore outside our distillery in addition to our delights within.
Q: Do you have to pre book your visit?
A: We recommend that if you wish to take part in one of our Tour Experiences you should pre book your tour space to avoid disappointment particularly during our Summer season. Please note that if you are pre booking your tour space online you can do this up to 24 hours before you plan to visit us. We cannot accept online bookings less than 24 hours before visiting however you can still check our availability by contacting us on +44 (0) 1764 65 65 65 less than 24 hours in advance. There is no booking required to visit our Shop and Restaurant area unless you are booking table service or an event.
Q: Do you allow group Distillery visits?
A: Groups are most welcome to visit the Distillery. Groups visits must be booked in advance and can be arranged outside of normal opening hours. We have free coach parking and special group rates available. For group enquiries or parties travelling together please contact a member of our team on +44 (0)1764 65 65 65 or email firstname.lastname@example.org to book your next visit with us.
Q: Are all your tour experiences guided?
A: Yes, all our tours are led by one of our experienced distillery hosts.
Q: How many spaces are available on each tour?
A: Our tour numbers vary depending on the selected experience that you choose. Specific tour numbers can be found in the online booking section of our website when you select book now on your chosen tour experience. Our classic distillery experience tour can accommodate up to 25 guests on each tour.
Q: What do I do if I want to change the date or time of my tour?
A: Please call a member of our team on +44 (0)1764 65 65 65 or email email@example.com to change the date or time of your tour. This can be done up to 48 hours prior to your original booking. After this time, no changes can be made.
Q: What is your cancellation and refunds policy?
A: Please note that all our tour bookings are non-refundable. If you wish to amend your booking details or discuss them with us please call a member of our team on +44 (0)1764 65 65 65 or email firstname.lastname@example.org. For more information, please refer to our Distillery Tour Terms and Conditions.
Q: Do you have a dress code for Distillery visits?
A: We don’t have a particular dress code for visiting our distillery however we do recommend that you wear sensible footwear as parts of our historic distillery buildings are not always flip flop or high heels friendly! We additionally recommend that warm clothing is worn during colder times of the year as our production and warehouse areas can become very cold through autumn and winter months.
Q: When should I arrive for my tour experience?
A: We recommend that you allow at least 10 minutes before your tour begins to ensure that we can give you a warm welcome and check you in for your allocated tour with plenty time to spare.
Q: Do I need to print and bring my booking confirmation email?
A: There is no requirement for guests to bring their confirmation email as we will have a record of your booking. However, if you are paying by gift card or voucher, we ask that you please ensure that you bring this with you.
Q: What happens if I am late for my tour experience?
A: If you arrive at the distillery welcome lounge up to 10 minutes from the start of your tour, we will do our best to catch you up with your tour group. If you arrive after this time, unfortunately you will not be able to join the group and the cost of your tour will not be refunded. We may be able to allocate you an alternative tour time on the day of your visit subject to availability. We recommend that you arrive 10 minutes prior to your tour start time.
Q: Where does the tour experience start?
A: All our tour experiences start from our Welcome Lounge area of the distillery which is located in front of our main car park.
Q: Do you offer disabled facilities at the Distillery?
A: The Glenturret Distillery is proud to be listed on Euan’s Guide for full details of our distillery’s accessibility. We offer disabled parking, toilets and lifts to gain access to our shop and restaurant areas. There are small sections of our distillery tour that are not accessible to wheelchairs or walking frames however we have an adapted tour route that we can use to ensure that our visitors can still enjoy the full tour experience.
Q: Do you have Distillery parking?
A: We are delighted to offer a large allocation of free parking to all our visitors throughout the year. There is a large car park to the front of our reception area as you drive into Glenturret however we also offering a free to park overflow car park situated next to our warehousing which is perfect for coach and car parking. We also offer allocated disabled bays for our visitors.
Q: Do you offer Caravan Parking?
A: We are delighted to welcome caravan and campervans to the distillery however during the day between 10am and 6pm we ask that caravans and campervans use the overflow carpark rather than the main carpark whilst the distillery is open to day visitors. We are listed on Brit Stops and can offer overnight carparking to our camping customers.
Q: Is tasting included in each Distillery tour experience?
A: We offer tastings with each of our bespoke tour experiences. We regularly refresh our tasting offering to compliment both returning and new visitors. We offer an alternative soft drink to any visitors under 18 years of age who are joining a tour experience as they are not permitted to take part in any nosing and tastings whilst visiting us.
Q: Do you offer anything for drivers?
A: If you are driving to the distillery and still wish to tour with us, don’t worry you won’t miss out on a dram. We offer Driver’s Dram Pots to our Tour Experience visitors who wish to take their drams away to enjoy when they are not driving.
Q: Can children visit the Distillery?
A: We welcome families travelling with children to Glenturret and have baby changing facilities on site for our very little visitors. Children are welcome to accompany adults on a tour of the distillery however we do ask that families are respectful of other visitors and if children are disruptive on tour, we will kindly ask that they step out of the experience. We additionally cannot allow prams and pushchairs through the production areas however we can look after these in our reception area for you to collect after your tour. The shop and restaurant areas of the distillery are all accessible for prams and pushchairs. Please note that nosing and tastings are only available to over 18’s. Please remember to bring ID.
Q: Do you allow photographs in the Distillery?
A: We run a specialist Apertour every day at 12.30pm and 3.30pm where visitors can take pictures throughout our distillery tour. Unfortunately, we do not allow photography out with Apertour times. You are permitted to snap away in any non-production areas of the distillery at any time.
Q: Do you offer translated tours of the Distillery?
A: All our public tours are conducted in English however we do offer printed tour information in a variety of languages from our main reception area. There are also translation boards with whisky making descriptions located in each of our production rooms throughout the tour.
Q: Do you allow dogs?
A: Here at Glenturret we try to be as accommodating to our furry friends as much as possible especially as we have two resident furry felines who live in the distillery full time. Visitors are welcome to bring their dogs on site and there are various areas where we offer drinking bowls around the distillery should our furry visitors become thirsty! We do however ask that visitors please do not bring dogs into our restaurant areas which include outside terraces and inside our distillery production and tasting areas. Dogs are welcome in the Distillery Shop as long as they are kept on a lead at all times. Assistance Dogs are welcome throughout the distillery and restaurant terrace areas.
Q: Do you have local walks nearby?
A: We are extremely fortunate to enjoy such a scenic location here in Crieff and we have an array of beautiful walks that you can explore while you are visiting us. We recommend asking for an Explore Crieff Path Network brochure when you visit our reception for more details on the walks that are available in and around Crieff. We highly recommend exploring Loch Turret, The Knock Path and Lady Mary’s Walk to name but a few. We are also very close to the wonderful Macrosty Park which is a must visit for walkers and families.
Q: Do you offer Free Wi Fi?
A: We offer free Wi Fi to all our visitors to use whilst they are visiting. Simply join The Glenturret Free Wi-Fi when you visit us, and you will be connected to our secure network.
Q: Can you smoke at the Distillery?
A: Customers are permitted to smoke outside of the distillery buildings. We do however ask guests not to smoke directly outside of doorways where they may obstruct fire exits and we respectfully ask that cigarette butts are disposed of in the bins provided. We do not allow smoking inside any of our distillery buildings.
Q: Can you hold events at the Distillery?
A: We’re very lucky to have an incredible event space here at Glenturret and we can offer various ways in which you can book and utilise our unique spaces through our dedicated events team. We regularly invite customers to come and view our venue and we would be delighted to hear how we can help make your event truly special. You can contact our events team on +44 (0) 1764 65 65 65 or send your enquiry to email@example.com to discuss your requirements with us.
Q: Can you stay overnight at the Distillery?
A: Although we do not offer accommodation at the distillery (unless you are parking up with your Caravan or Campervan overnight with us) we are fortunate to be located very near to the Crieff Hydro and Gleneagles Hotels and the town of Crieff has several excellent B&B’s that we would additionally recommend.
Book online now or call us on 01764 656565