Tourism: Duty Supervisor – Glenturret Visitor Centre

Location: The Glenturret Distillery – Crieff

Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)

Contract type: Permanent

Salary: Competitive salary plus excellent Company benefits

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

 This is a unique luxury Scottish brand. The hospitality and tourism business comprises an award-winning visitor attraction, luxury retail, the Two MICHELIN Star Lalique Restaurant and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of Duty Supervisor is responsible for supporting the VA Supervisor in the daily management and organisation of the Visitor Attraction team (tour guides, shop assistants, dram bar, e-commerce) to ensure operational activity is delivered in line with Glenturret’s best practices and aligned with the company culture, ethos and values. This includes compiling daily running sheets, allocating staff to various areas, dealing with guest enquires and overseeing e-commerce orders and daily cash handling and cash-up procedures.

In this role you will lead by example by actively delivering all experiences within the business, from hosting guided tours to operating the till in the Lalique Boutique/ Shop to serving in the “Dram bar”, growing and nurturing a culture of proactiveness and responsibility throughout the team to deliver world-class customer service.

Additionally, the role involves stock control and inventory management for the following categories:

- Whisky

- Retail 

- Lalique Boutique 

- Dram Bar 

Building strong rapport with visitors is key, ensuring they leave with complete satisfaction.

About you:

This role is suitable for someone who is energetic, enthusiastic, passionate about whisky, has previous customer service experience at a supervisory level in either a busy visitor attraction or luxury retail setting, possessing strong interpersonal skills, and who can foster a memorable visitor experience while optimizing operational efficiency.

Strong organisational and prioritisation skills as well as previous experience in till systems, cash-handling and cash-up procedures is essential. As is the ability to work flexibly across a broad range of duties, in a fast-paced environment and often under pressure. As you will be part of the site duty management team, prior experience in fire and safety/ evacuation procedures is preferred.

Barista/ bar experience is beneficial.

Knowledge, Skills and Core Competencies:

Tour Experience: Proven experience in delivering high quality tours and whisky experiences

Whisky Expertise: Extensive knowledge of whisky production and varieties

Customer Service: Proven ability to deliver high-quality service and engage with customers

Sales Acumen: Ability to convert experiences into sales in the Distillery shop/ Boutique/ Dram Bar

Leadership: Strong organizational and leadership skills, with a focus on team dynamics and training

Adaptability: Comfortable managing a variety of tasks under pressure while maintaining attention to detail

What is on offer for you:

• Fantastic career and development prospect

• 37 days holiday per year (Pro rata)

• Double matched workplace pension

• Death in service assurance

• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant

• Free onsite parking

• Cycle to work scheme

• Discount on gym membership

• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink

• Access to an employee assistance programme

• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)