THE GLENTURRET DISTILLERY TOUR TERMS AND CONDITIONS

LAST UPDATED 3RD SEPTEMBER 2019

DISTILLERY TOUR TERMS & CONDITIONS

Tours of The Glenturret Distillery take place at the Distillery site at The Glenturret Distillery, The Hosh, Crieff, Perthshire, PH7 4HA (the “Distillery”), and are provided by Glenturret Limited (“we” or “the company”). Glenturret Limited is incorporated in Scotland (Registered No.SC616414 , with its registered office at The Glenturret Distillery, The Hosh, Crieff, Perthshire, PH7 4HA.  

The following Terms and Conditions (the “Terms”), as well as any information contained in the booking form, booking confirmation or email provided to you, apply to all Tour bookings. 

On booking or purchase of a Distillery Tour, you agree to abide by these Terms.

ONLINE BOOKINGS AND WEBSITE

We will endeavour to ensure that the information displayed on the website theglenturret.com/pages/book-online is current and accurate.  However, we cannot be held liable for any errors. Use of the website is subject to separate Terms of Use available here; however, in the case of conflict, these Terms shall apply to online bookings of Tours.

Once full payment is made, you will be allocated a place/places on your chosen Tour, and a booking confirmation will be emailed to you.

We accept no responsibility for the incorrect inputting of an email address on our booking form. If your automatically generated booking confirmation does not arrive via email, please contact us via email at enquiries@theglenturret.com, we will check the email address and resend your booking confirmation(s).

Upon receipt of the booking confirmation email, it is your responsibility to check the accuracy of dates booked.

WALK IN BOOKINGS

We recommend that Tours are pre-booked, particularly at busy times (weekends, bank holidays and in peak season). We will endeavour to reserve some places on most Tours for walk in visitors on a first come first served basis; however, we cannot guarantee that such places will be available at all times.

PRICING AND ADMISSION POLICY 

The Tour is priced at £10 for all adult visitor tickets and £9 for all concession, student and 8 to 17 year old tickets. Children under 8 years old are granted complimentary admission. This tour price includes an alcoholic beverage for visitors over 18 years old and a non-alcoholic beverage for those under the age of 18 years old. All prices are shown inclusive of VAT. We reserve the right to amend the price of our Tours at any time. All under 18s must be accompanied by a responsible adult.

CONDITIONS OF ENTRY

On arrival at The Glenturret Distillery, please report to the Welcome Lounge. We operate a Challenge 25 policy. Visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (“ID”) to the Distillery. If we believe or suspect a visitor who wishes to consume alcohol is under 25, that visitor will be asked to produce photo ID.  In the event that you are unable to produce valid photo ID, you will not be served alcohol as part of the Tour and we regret that no refunds can be given. 

The date and time of your Tour will be clearly stated on your email confirmation, and we request that you arrive in good time for your Tour.  All visitors should arrive at The Glenturret Distillery at least 10 minutes before the Tour is due to start.

If you arrive after your designated Tour has commenced, we will endeavour to accommodate you on the next available Tour; however, demand may be high (especially in peak season) and we cannot guarantee that there will be spaces available. Unfortunately, we are unable to provide a refund where no suitable alternative time is available. We reserve the right to refuse admission to the Distillery.

CANCELLATIONS AND AMENDMENTS

If we cancel your Tour, you will be entitled to a full refund.

We will use all reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the Distillery on any given day or part thereof, whether for security or any other reason, without notice. In the event of total closure of the Distillery, any bookings for Tours on the day of closure will be exchanged or refunded at the price paid for them.

On certain days, or at certain times, some parts of the Distillery may be closed (e.g. for cleaning, maintenance, or for other operational reasons). The Distillery may not be fully operational during silent season although Tours will still be in operation.  Bookings will not be refunded, and no compensation will be paid for Tours during this time.

If you need to postpone or cancel a booking, please do so by calling us on +44 (0) 1764 65 65 65 or email at enquiries@theglenturret.com during opening hours, at least 48 hours before your Tour is scheduled.

If you do not arrive for a scheduled Tour, no refund will be given for the Tour unless you have given us at least 48 hours’ notice of your cancellation.

If you wish to amend the date or time of any booking following the purchase of Tour(s), you should contact us by phone (+44 (0) 1764 65 65 65) or email enquries@theglenturret.com up to 48 hours before the start of the Tour.  We will endeavour to accommodate the alternative date and time requested by you but cannot guarantee availability.

Please note that all our tour bookings are non-refundable. If you wish to amend your booking details or discuss them with us please call a member of our team on +44 (0)1764 65 65 65 or email enquiries@theglenturret.com.

GROUP BOOKINGS

Tours are limited in size to a maximum of 25 visitors. If your group exceeds six people, please contact the Distillery either by email or phone (+44 (0) 1764 65 65 65) to make the booking. If the number of people in your group exceeds 25, the group will be split across various Tours according to availability.

OUR LIABILITY TO YOU

If you suffer losses as a result of a breach by us of these Terms, our liability is strictly limited to the purchase price of the Tour. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise in connection with the Tour.

Notwithstanding the foregoing, nothing in these Terms limits in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter which cannot be excluded by law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.

HEALTH AND SAFETY

The Distillery is a controlled working and manufacturing environment, and you should exercise due care and attention on the Tour. Distillery staff may draw your attention to certain health & safety procedures, to which you must adhere.

If the fire alarm sounds during your Tour your Distillery host will direct you to the nearest exit.

YOUR PRIVACY

Any personal data which you provide us as part of the booking and attending the Tour will be treated securely and confidentially. We recommend that you review our Privacy Policy for further information about how The Glenturret processes personal data, and your rights in relation to your own personal data.

VISITOR CONDUCT

Whilst at the Distillery, visitors must observe the following:

No smoking or vaping other than outside the distillery buildings

No pets or animals other than in the designated areas with the exception of assistance dogs

No access to any area of the Distillery other than areas designated for access by visitors

We reserve the right to remove anyone from the Distillery if their behaviour is considered likely to cause offence, put staff or other visitors at risk or create a nuisance to other visitors or staff.

SECURITY

In the interests of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by us to be dangerous or unsuitable will be denied entry or removed from the Tour.

We would ask all visitors to remain vigilant and report anything they find suspicious to a member of staff.

PHOTOGRAPHY

For safety reasons, all photography (including both flash and non-flash) and video recording is restricted within production areas of the Distillery. Distillery host instructions should be followed at all times. 

From time to time we, or other authorised third parties, may carry out photography or other recording at the Distillery and any images or recordings may feature visitors. Visitors will be advised on the day if any photography is planned and consent of use of such images or recordings will be requested.

ACCESSIBILITY

We hope that all visitors enjoy their experience at The Glenturret Distillery. If you require any extra assistance or have any special requirements, please contact us in advance of your visit by email or phone (+44 (0) 1764 65 65 65) to ensure that you receive the best possible experience.

Not all of the visitor areas within the Distillery are accessible however we have an alternative route for visitors which is available at all tour times.

The entrance to the Distillery is step free, please let us know in advance if you require assistance.

There are no automatic doors on entrance to the Distillery.

A lift is provided for mobility access to our shop and restaurant areas. Electric wheelchairs and mobility scooters will be unable to pass through the Distillery, although a manual wheelchair is available at the Welcome Lounge upon request.

If you require a guide to assist you around the building, please book in advance. Unfortunately, assistance cannot be guaranteed to visitors who do not book in advance and notify us of any assistance they may require.

Assistance dogs will be able to accompany owners who are taking part in our Distillery Tour.

There are 55 parking spaces at the Distillery including 5 Blue Badge spaces.

Please note that due to the historic nature of our buildings the flooring in some parts of the Distillery may be uneven.

As you will be visiting a working Distillery, we ask that visitors wear sensible clothing and shoes for the Tour.

GENERAL

We reserve the right to refuse to process a transaction for any reason.

If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected.

These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these Terms.

Any contract between you and us pursuant to these Terms will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

These terms and conditions are governed by and construed in accordance with the Laws of Scotland, and the parties agree to submit to the exclusive jurisdiction of the courts of Scotland.

COMPLAINTS

In the unlikely event that you may wish to make a formal complaint against The Glenturret Distillery, please inform the Distillery Tour host that you intend to make a formal complaint. If the matter cannot be resolved immediately, or during your trip, despite the Tour host’s best endeavours to do so, your complaint should be made in writing to enquiries@theglenturret.com.  We will investigate your complaint as soon as is reasonably possible, and you will receive a reply within 21 days.

CONTACT US

Address: The Glenturret Distillery, The Hosh, Crieff, Perthshire, PH7 4HA

Owner: Glenturret Limited

Phone: +44 (0) 1764 65 65 65